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This website ts.sigmavoip.com has the following on the web site, "In order to better serve you, we utilize a support ticket system." We viewed that the website also said " Every request is assigned a unique ticket number, you can use it to track the progress of your ticket in real time." It also said " For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. Thank you for your cooperation in helping us provide you with speedy and effective support." The header had osTicket as the highest ranking search term. It is followed by Customer support system and support ticket system which isn't as ranked as highly as osTicket.